Sometimes it happens—you need help. When that time comes, you don’t want to be tied up between your distributor, your local product rep, and the original manufacturer: you just want answers. That’s why we do everything we can to make ourselves available to you. Our team of product engineers and experienced technicians are available to support and troubleshoot your geothermal installation problems. Most of our support calls fall into one of two categories:
If You Need Help With Your Ongoing Heat Pump Installation
If you’re installing a Nordic® heat pump and you need technical support, make sure to consult the product manual that is included with every heat pump we ship. Our product manuals contain extensive documentation including electrical diagrams and start-up commissioning sheets. You could find the answer to your question in the manual. If you’ve misplaced your manual, you can download a replacement copy on the corresponding product page on our website.
If you can’t find answers to your questions in the manual, call 506-756-8135 and one of our technicians will be happy to help you.
If You’re Servicing an Existing Geothermal Installation
If you’ve been called in to service an existing geothermal installation, and you need technical help, call us at 506-756-8135. Make sure to write down the heat pump’s serial number and model number before calling. We need this information to determine if the heat pump is still under warranty. If you need replacement parts, give us a call. We typically keep a wide range of replacement parts in stock for all of our units, and we can typically ship them on the same day they’re ordered.